Questions Before Getting Started

What states do you serve?

For Parkinson’s Care

Synapticure’s medical group, CareND, is currently accepting Parkinson’s patients in the following states: Alabama, Arizona, Arkansas, California, Colorado, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Nebraska, New Hampshire, New Mexico, North Dakota, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Montana, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, West Virginia, Wisconsin, and Wyoming.

For ALS or PLS Care

Synapticure’s medical group, CareND, is currently accepting ALS and PLS patients in the following states: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, West Virginia, Wisconsin, and Wyoming.

If your state is not among the states our tele-neurologists serve yet, sign up here for email alerts about our expansion.

Who are your doctors?

CareND is Synapticure’s medical group that is composed of nurses, licensed clinical social workers, genetic counselors, and board-certified neurologists, that work together as a team to help guide the care plan in conjunction with your current care team, including those academic medical centers that we partner with.  Each of our doctors have gone through a rigorous selection process to become a part of CareND and have committed to placing patients first. The CareND team will provide guidance and add in-depth medical decision making to your neurodegenerative disease journey.

What if I already have my own doctor that I like?

Our goal is to ensure that you have the best care possible while eliminating so many of the burdens that are placed on you today. So, if you have your own doctor, you can keep them and we will work with them as part of a team.

What makes this different from telemedicine?

Telemedicine is a key part of our services because it brings care into peoples’ homes. If ever there was a disease category that could benefit from care online and in your home, it is neurodegenerative diseases as they make travel nearly impossible for many people.

However, Synapticure is more than just telemedicine. It also brings together all the key elements of a best-in-class care process that most people living with these diseases never get access to through a full-stack teleneurology platform. With this platform we aim to give every person living with neurodegenerative diseases a clear understanding of their unique disease subtype and decision-making support for clinical trials or therapies that are based on their subtype.

Synapticure has our own teleneurologists as well as nurses and care coordinators who use telemedicine to see patients from the comfort of their own homes. We pair that with collaborations with expert neurology clinics and neurologists using telemedicine to provide in-person support and visits when needed. Synapticure’s care model 1) helps expand care to the people living with neurodegenerative diseases right now who aren’t able to see a specialist in person 2) improves care and testing for all people living with neurodegenerative diseases and 3) both increases the capacity of specialty clinics and helps speed recruitment for clinical trials, benefiting patients, specialty clinics and organizations who are developing tests and treatments for people living with neurodegenerative diseases.

Is this a concierge service?

The entire premise of Synapticure is that we must provide access and level up care for all people living with ALS, PLS and Parkinson's regardless of where they live, what their race is or how much money they earn.

How much does Synapticure cost?

There is no cost to enroll and sign up with Synapticure.  We provide our neurology patients with free care coordination services that include medical records gathering, the creation of a medical summary and test list, insurance navigation, and clinical trial education.

Synapticure’s medical group, CareND, is composed of nurses, licensed clinical social workers, genetic counselors, and board-certified neurologists, that work together as a team to help guide the care plan in conjunction with your current care team.  The CareND team will provide guidance and add in-depth medical decision-making to your neurodegenerative disease journey.

We accept most major insurance plans and our care coordinators will provide you with a cost estimate ahead of your services.  If you do not have health insurance or want to pay out of pocket for the visit, we will inform you of the cost prior to the visit.

What insurances do you accept?

Synapticure’s medical group, CareND, is contracted with the organizations listed below.Synapticure’s medical group, CareND is contracted with the organizations listed below:

  • Medicare
  • Blue Cross Blue Shield
  • Superior Health Plan
  • Friday Health Plans
  • United Healthcare
  • Amerigroup Texas

If your health plan is not on the list, CareND will submit a bill to your plan as an out of network provider.This information is updated periodically and is subject to change. Your benefit coverage for care provided by CareND is determined solely by your insurance company and is based on the provisions of your specific medical benefit plan.

Benefits will vary based on the enrollment state of the provider group with the plan. CareND is in the process of enrolling with several health plans and as we become in-network we will add them to our website.Benefits will vary based on the enrollment state of the provider group with the plan. CareND is in the process of enrolling with several health plans and as we become in-network we will add them to our website.

Does Synapticure balance bill patients?

Synapticure’s medical group, CareND does not balance bill. CareND bills based on the patient's responsibility listed by the health plan on the explanation of benefits.

Is an eligibility summary a guarantee of benefits?

No. Eligibility is a prediction of benefits, not a guarantee. Plan coverage may change between the time of the eligibility check and the time of service. Not all details are made available by the health plan prior to claim adjudication.

How will I know I have a balance due related to CareND visits?

CareND will send an electronic statement to your registered email address after the health plan adjudicates the claim, if there is a balance due. You will also receive an explanation of benefits (EOB) from your health plan.

How long does it take claims to process with health plans?

Health plans require 30-60 days processing time for claims.

How can I make a payment toward their CareND visit(s)?

Payments can be made via the CareND patient portal or by contacting Support at support@Synapticure.com.

What if my benefits change prior to their upcoming visit?

The CareND RCM Team will check eligibility as close to the visit date as possible. If your insurance does change, please send updated copies of your insurance cards to support@synapticure.com or your care coordinator.

What if my claim is denied?

The CareND billing team will work to get the claim paid by your health plan(s). If your claim is denied by the health plan, and patient responsibility is indicated on your explanation of benefits received from your health plan, you may be billed $357 for a MD visit or $50 for genetic counseling.

How can I learn more about what types of Telehealth services are covered by my health plan and what the cost share will be to me?

Patients should contact the phone number listed on the back of their insurance ID card to find out more about their telehealth benefits.

Who should I reach out to if I have complex billing questions my Care Coordinator cannot answer?
What financial assistance is available?

We recognize that paying your medical bills may be difficult. If you are unable to pay yours, we are here to help. CareND offers several options, such as financial assistance or discounted care, help in applying for government programs, payment plans, and referrals to medical care programs. If you are a patient with health plan coverage, it is best to wait until the claim adjudicates to find out what your true balance will be.

How will Synapticure keep my data safe?

We take the security of your data very seriously. We follow all federal and state laws to ensure your information is safe. For example, we maintain compliance with the HIPAA Security Rule, which sets out important administrative, physical, and technical safeguards for your Protected Health Information. For more information about the steps Synapticure takes to keep your data safe, please see our detailed Privacy Notice.

Will Synapticure share my information?

Synapticure will never share your identifiable information with any third party unless you authorize us to. We plan to use aggregated, de-identified data in cooperation with research partners like molecular laboratories, pharmaceutical companies, and academic research institutions, in order to help advance care for patients, and to support researchers and scientists who are working to develop new treatments for neurodegenerative diseases. To protect your privacy, we remove from the data any information that could identify you (we “de-identify” it); we then combine the data from many patients together (we “aggregate” it) before sharing. Many of us are patients and researchers ourselves; we know first-hand just how seriously the lack of such data today impedes the neurological disease research community. So we have made it part of our mission to help remove that impediment, in order to clear the way to better care–and eventually to cures– for everyone.