How we support partner clinics

Peter Wallach

April 24, 2023

Peter Wallach
February 9, 2024

At Synapticure, we believe that the best care possible is an on-the-ground clinician partnered with a virtual team like Synapticure’s. This sort of partnership is common in diseases like diabetes and cancer, which have made huge strides in comprehensively  treating and caring for  patients. In contrast, this type of partnership is not common in neurodegenerative disease. We aim to change that.

One question we get all of the time is, “How do you actually partner with on-the-ground clinicians and clinics?” So, we thought we would answer it here.

At a high level, as a virtual care practice, Synapticure partners with patients’ current, local clinics and care teams to augment their existing care by adding needed services and/or providing extra support. This is done in a collaborative, customized way for each clinic so that their specific needs are met. For instance, while some clinics may need MD support, others may want genetic counseling, care coordination, prior authorization support, or assistance facilitating other ancillary services.

We built Synapticure to be nimble and modular, meaning that we are able to plug in where needed. With this in mind, partnerships typically take one of three forms:

Referral relationships: This is our most common partnership, and typically increases quality of care for all patients as measured by patient satisfaction and time to completion of key care management activities. This type of partnership is extremely beneficial for patients who need substantial social services, live across state lines, or simply live far away from clinics. For clinics, they benefit from having Synapticure assume administrative burdens and costs, as well as helping make it easier for patients to keep seeing the clinic. For Synapticure, having an in-state partner allows us to ensure our  patients in the area receive in-person care if they would otherwise lack it.

Here are a few examples of how this partnership typically works:

Care deserts / retiring clinician support: We also know that many care deserts exist, as well as clinics that are in danger of shutting down due to physician retirements. We work with local neurologists to provide specialized care in the care deserts so that every patient has virtual access to cutting-edge care. For clinics that are in danger of shutting down due to a lack of specialists, we work with the local care teams to augment their services by ensuring that patients at that clinic have remote access to trained specialists. Given the dearth of specialists across motor and movement disorders, this partnership is critical to ensuring that patients do not lose access to specialists and to extending care to all patients regardless of where they live.

Staff augmentation arrangements: In this partnership variety, partners continue to see patients in person while Synapticure assumes the burden of more frequent visits and absorbs the onerous work that typically falls on the clinic but may be better suited for a partner (e.g., prior authorization, insurance navigation support, etc.). Through this partnership, we aim to help clinics increase efficiency to better support patients, and then, hopefully, scale to more volume as it makes sense for the system.

If you’d like to learn more about how we work with clinics, please reach out to

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